The Party Rental Process

Here you will find a list of our most commonly asked party rental questions and answers. We understand that this is a partial list, and you may not find what you're looking for. If that's the case, please call us at (919) 884-6222 and we will happy to assist you with answers to your questions.

Click on the Blue question bars below to open the answer to that question.
 
No. We arrive early to set up so you get the entire rental time to play.
If you cancel prior to your rental you will be given a rain-check that is good for 1 year.

WEATHER: If the weather turns bad, there is no fee to cancel as long as you inform us before we set up. If you were required to pay a down payment, the amount will be saved as a rain check available for credit within 1 year, in your name.

 Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use.  

Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another.  Our main safety concern is wind.  When winds go higher than approx. 20 MPH, jumps become unsafe regardless of our tie down methods.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 919-884-6222




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